Multi-Factor Authentication

Default MFA Settings

All Organizations have Multi-Factor Authentication enabled by default. The default settings allow platform users to remember their browser for up to 30 days and uses an Adaptive MFA strategy (see below for details).

Modify MFA Settings

After modifying MFA settings it make take up to 1 hour before the changes take effect.

To view or modify the default MFA settings you can log into the platform and navigate to your Organization Settings page.

Next, click the Security tab, and then note the current settings for Remember Browser and MFA Mode within the Multi-Factor Authentication (MFA) section.

From here you can click the Edit button to make changes to these settings.

Remember Browser

When enabled, users will be allowed to check a box to skip MFA for 30 days for their current browser.

MFA Mode

• Adaptive: Users will be prompted to complete MFA when using a new device, impossible travel distance is detected, or when they are using a suspicious IP address.

• Mandatory: If Remember Browser is enabled, users will be prompted to complete MFA once every 30 days or after 7 days without at least one successful login. If Remember Browser is disabled, users will be prompted for MFA every time they login.

If you want your users to complete the MFA process after every successful login you should turn off Remember Browser and set MFA Mode to Mandatory.