# Not Getting Prompted

All screenshots below are using [alloceannews.com](https://www.alloceannews.com), follow the below steps while on the domain from which you wish to receive Notifications and you’ll be set!

* Use Chrome for testing
* Go to your website (the one on which you are using Pushly) 
  * If the opt-in flow is restricted to certain sections of the site, you will need to be on one of those pages to see the opt-in flow
* Depending how your how your team set up the opt-in flow, you should see this white box in the corner of your screen:

![](https://810756845-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lry9Z27iWOZyQEGAgY7%2F-LsOK-C-mW87NsFPM9my%2F-LsOLIytlFNMdfdOJ3Mu%2F1.png?alt=media\&token=cbc2f00e-32b4-4bc9-9fce-b0aacd711c52)

* If you do not see the white box, click the lock icon on the left side of the URL. You will see one of the two menus below
* If you see this menu, simply change the Notification option to Allow, then reload the page

![](https://810756845-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lry9Z27iWOZyQEGAgY7%2F-LsOK-C-mW87NsFPM9my%2F-LsOLrrNdZInDCg940NW%2F2.png?alt=media\&token=b4a96c79-32e6-4b65-91ea-fa512ac7598c)

* If you see this menu, click the Site Settings option and follow the rest of the instructions:

![](https://810756845-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lry9Z27iWOZyQEGAgY7%2F-LsOK-C-mW87NsFPM9my%2F-LsOMAnvaPxUss6Ji2HU%2F3.png?alt=media\&token=2c451bea-ccfb-4745-bb93-519478a63493)

* Select Notifications and change it to Allow

![](https://810756845-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-Lry9Z27iWOZyQEGAgY7%2F-LsOK-C-mW87NsFPM9my%2F-LsOMK8hxVqC1oux0YgY%2F4.png?alt=media\&token=d2895763-f9cb-4007-99c7-eeb56cbcacce)

* Return to your site and refresh the page. You should now receive Notifications!<br>

If the steps above don't help, then you might want to check your device settings to ensure you're  Notifications are enabled.&#x20;

**Please contact your Account Manager or email us at** [<mark style="color:blue;">**AccountHelp@pushly.com**</mark>](mailto:AccountHelp@pushly.com) **for additional assistance!**&#x20;