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Notifications
Notification List
The Notification List page displays all notifications that are scheduled to be sent or have previously been sent. Notifications are displayed in a chronologically descending order with scheduled notifications at the top followed by the mostly recently sent notifications.
Each row in the table represents a unique notification sent to an audience and contains all relevant information about the notification:
- Title
- Body
- Delivery Status
- A/B Test Name
- Audiences
- Feature Icons
- Delivery/Schedule Date
- Notification Statistics
- Actions
The actions dropdown contains the following options:
- View: Displays a page with a preview and full delivery statistics for that notification.
- Duplicate: Opens the notification create page with a duplicate of the notification for quick alterations and deployment.
If the notification is part of a test additional actions are available:
- View Test: Displays a page with aggregate test statistics and statistics for each variant in the test.
- Duplicate Test: Opens the notification create page with a duplicate of the test for quick alterations and deployment.
Notification Details
The Notification Details page contains all relevant information about the notification and its performance over time.
Key Terms
While creating a Notification you will encounter the following terms:
Term
Description
Audience
The segment of subscribers that will receive the notification:
-All Subscribers: The notification will be delivered to all subscribers on your site.
-Specific Segments: Choose individual segments that will receive the notification.
-Exclude Segments: Choose individual segments that should not receive the notification.
Title
The headline of the Notification. It is recommended the character count remain below 40. You also have the ability to add Emoji's in by clicking the smiley face icon in the Title text bar.
Body
Additional content which is included below the Title. Character limit heavily depends on the subscribers device and browser combination, however no more than 150 characters are recommended. You also have the ability to add Emoji's in by clicking the smiley face icon in the Body text bar.
Image
This image will be displayed underneath the title and body of the notification on Windows and Android. Recommended minimum size is 360x180 with an aspect ratio of 2:1.
Icon
This image will be displayed as a medium-size icon next to the title and body of the notification on all platforms. Recommended size is 512x512 and an aspect ratio of 1:1.
Badge
This image will be displayed as a small black-and-white icon in the top left corner of an Android notification. Specs: 128x128 pixels, 1:1 ratio, monochromatic, with alpha transparency. If you send an image with both black and white areas, it will show up as an all-black square. PNG is preferred format.
Landing URL
The URL for which the subscriber should be directed to after clicking on the notification.
Keywords
Every user who clicks on this notification will be automatically tagged with the provided keywords. You can then build user segments based on users tagged with specific keywords.
You can add multiple keywords by pressing the enter/return key or entering a comma after each individual keyword.
Your Account Manager can also upload a preexisting list if you have one you'd like to use.
Customize Buttons
By default, all notifications have a “Visit Site” or "Read More" button that, when clicked, directs the user to the primary landing URL. Enabling this setting allows you to customize the button behavior, label, & landing URL and add an optional 2nd button.
Silent Delivery
When enabled, the notification will be delivered with no alert sound or vibration on supported mobile devices.
Lifespan
Determines how long the notification will attempt to be delivered to the subscriber.
For example: A notification with a lifespan of 1 day will not be delivered to a user who does not become eligible for delivery within 24 hours of the notification being sent.
Character Limits
The title and body of the notification only support a specific number of characters before the text is cut off. The number supported depends on several factors including:
- The subscriber's operating system
- The subscribers' browser
- Whether an image was provided within the notification
The following are guidelines that can be used to ensure the greatest number of subscribers receive a notification with proper formatting:
OS: Browser
Title Characters
Body Characters
Android: All Browsers
~50
~150
Windows: Chrome
~40
~0-150
Windows: Firefox
~40
~149-190
Mac OS: Chrome, Firefox
~20-40
~20-50
Last modified 5mo ago
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