Notifications

Notification List

The Notification List page displays all notifications that are scheduled to be sent or have previously been sent. Notifications are displayed in a chronologically descending order with scheduled notifications at the top followed by the mostly recently sent notifications.

Each row in the table represents a unique notification sent to an audience and contains all relevant information about the notification:.

  • Title

  • Body

  • Delivery Status

  • A/B Test Name

  • Audiences

  • Feature Icons

  • Delivery/Schedule Date

  • Delivery Statistics

  • Actions

The actions dropdown contains the following options:

  • View: Displays a page with a preview and full delivery statistics for that notification.

  • Duplicate: Opens the notification create page with a duplicate of the notification for quick alterations and deployment.

If the notification is part of a test additional actions are available:

  • View Test: Displays a page with aggregate test statistics and statistics for each variant in the test.

  • Duplicate Test: Opens the notification create page with a duplicate of the test for quick alterations and deployment.

Notification Details

The Notification Details page contains all relevant information about the notification and its performance over time.

Key Terms

While creating a Notification you will encounter the following terms:

Term

Description

Audience

The segment of subscribers that will receive the notification: All Subscribers: The notification will be delivered to all subscribers on your site. *Specific Segments": Choose individual segments that will receive the notification.

Title

The headline of the Notification. It is recommended the character count remain below 40.

Body

Additional content which is included below the Title. Character limit heavily depends on the subscribers device and browser combination, however no more than 150 characters are recommended.

Image

This image will be displayed underneath the title and body of the notification on Windows and Android. Recommended minimum size is 360x180 with an aspect ratio of 2:1.

Icon

This image will be displayed as a medium-size icon next to the title and body of the notification on all platforms. Recommended size is 512x512 and an aspect ratio of 1:1.

Badge

This image will be displayed as a small black-and-white icon in the top left corner of an Android notification.

Destination

The URL for which the subscriber should be directed to after clicking on the notification.

Keywords

Every user who clicks on this notification will be automatically tagged with the provided keywords. You can then build user segments based on users tagged with specific keywords.

You can add multiple keywords by pressing the enter/return key or entering a comma after each individual keyword.

Silent Delivery

When enabled, the notification will be delivered with no alert sound or vibration on supported mobile devices.

Lifespan

Determines how long the notification will attempt to be delivered to the subscriber.

For example: A notification with a lifespan of 1 day will not be delivered to a user who does not become eligible for delivery within 24 hours of the notification being sent.

Character Limits

The title and body of the notification only support a specific number of characters before the text is cut off. The number supported depends on several factors including:

  • The subscriber's operating system

  • The subscribers' browser

  • Whether an image was provided within the notification

The following are guidelines that can be used to ensure the greatest number of subscribers receive a notification with proper formatting:

OS: Browser

Title Characters

Body Characters

Android: All Browsers

~50

~150

Windows: Chrome

~40

~0-150

Windows: Firefox

~40

~149-190

Mac OS: Chrome, Firefox

~20-40

~20-50