Notifications
The Notification List page displays all notifications that are scheduled to be sent or have previously been sent. Notifications are displayed in a chronologically descending order with scheduled notifications at the top followed by the mostly recently sent notifications.
Each row in the table represents a unique notification sent to an audience and contains all relevant information about the notification:
Title
Body
Delivery Status
A/B Test Name
Audiences
Feature Icons
Delivery/Schedule Date
Delivery Statistics
Actions
The actions dropdown contains the following options:
View: Displays a page with a preview and full delivery statistics for that notification.
Duplicate: Opens the notification create page with a duplicate of the notification for quick alterations and deployment.
If the notification is part of a test additional actions are available:
View Test: Displays a page with aggregate test statistics and statistics for each variant in the test.
Duplicate Test: Opens the notification create page with a duplicate of the test for quick alterations and deployment.
The Notification Details page contains all relevant information about the notification and its performance over time.
While creating a Notification you will encounter the following terms:
Term | Description |
Audience | The segment of subscribers that will receive the notification: All Subscribers: The notification will be delivered to all subscribers on your site. *Specific Segments": Choose individual segments that will receive the notification. |
Title | The headline of the Notification. It is recommended the character count remain below 40. |
Body | Additional content which is included below the Title. Character limit heavily depends on the subscribers device and browser combination, however no more than 150 characters are recommended. |
Image | This image will be displayed underneath the title and body of the notification on Windows and Android. Recommended minimum size is 360x180 with an aspect ratio of 2:1. |
Icon | This image will be displayed as a medium-size icon next to the title and body of the notification on all platforms. Recommended size is 512x512 and an aspect ratio of 1:1. |
Badge | This image will be displayed as a small black-and-white icon in the top left corner of an Android notification. Specs: 128x128 pixels, 1:1 ratio, monochromatic, with alpha transparency. If you send an image with both black and white areas, it will show up as an all-black square. PNG is preferred format. |
Destination URL | The URL for which the subscriber should be directed to after clicking on the notification. |
Keywords | Every user who clicks on this notification will be automatically tagged with the provided keywords. You can then build user segments based on users tagged with specific keywords. You can add multiple keywords by pressing the enter/return key or entering a comma after each individual keyword. |
Silent Delivery | When enabled, the notification will be delivered with no alert sound or vibration on supported mobile devices. |
Lifespan | Determines how long the notification will attempt to be delivered to the subscriber. For example: A notification with a lifespan of 1 day will not be delivered to a user who does not become eligible for delivery within 24 hours of the notification being sent. |
The title and body of the notification only support a specific number of characters before the text is cut off. The number supported depends on several factors including:
The subscriber's operating system
The subscribers' browser
Whether an image was provided within the notification
The following are guidelines that can be used to ensure the greatest number of subscribers receive a notification with proper formatting:
OS: Browser | Title Characters | Body Characters |
Android: All Browsers | ~50 | ~150 |
Windows: Chrome | ~40 | ~0-150 |
Windows: Firefox | ~40 | ~149-190 |
Mac OS: Chrome, Firefox | ~20-40 | ~20-50 |