Retrieve Push User ID

You can retrieve your Push User ID using the following steps. This ID can be used for sending test notifications using the Subscriber ID / Push ID segment condition or provided to your account manager for debugging purposes.

Using the device on which you are subscribed to notifications, bring your application into the foreground and background 4 times within 20 seconds. The Push User ID is then copied to your device's clipboard.

Paste it anywhere you can type — a note, an email, a chat message — to retrieve it. It will look like this:

553a886c1dfc39fc59fbfa477b31b527

The ID is copied on its own, so it can be pasted directly into the Subscriber ID / Push ID segment condition.

Performing the steps correctly

Each repetition has to be a genuine background and return, so a few details matter:

• Leave the app entirely. Send it to the Home Screen, or switch to a different app. On iOS, opening the app switcher and tapping back into the app is not enough — the app never actually goes to the background, so those repetitions do not count.

• Pause about a second before returning. Flicking away and immediately back can be too fast for the device to register that the app was backgrounded.

• Complete 4 cycles within 20 seconds. The 20-second window slides, so any 4 qualifying cycles that fall inside a 20-second stretch will work — you do not have to start over if you were slow at the beginning.

What you will see

iOS

Nothing is displayed on screen. The ID is placed on the clipboard silently, so paste it somewhere to confirm you have it.

Android

A clipboard preview appears in the bottom left of the screen, with options to share the copied Push ID.

If nothing is copied

If your clipboard is unchanged after several attempts:

• Make sure you are reaching the Home Screen or another app on every cycle, rather than only opening the app switcher.

• Slow down slightly and pause about a second in the background each time.

• This feature can be disabled for an individual application. If it has been turned off for yours, the sequence will do nothing — contact your account manager to confirm.