LogoLogo
  • Home
  • Integration & SDKs
    • Web / Browser Push
      • Wordpress Integration Steps
      • Wix Integration Steps
      • Safari
        • Safari on Desktop
        • Safari on Mobile (iOS / iPadOS)
      • SDK
        • SDK Methods
        • SDK Events
        • Customizing Prompt CSS
        • AMP Support
        • E-Commerce / Abandoned Cart
    • Native App Push
      • Apple / iOS
        • P8 Key or P12 Cert Setup
        • SDK: Swift / Obj-C
          • Activity Tracking
          • Deep Linking
          • Live Activities
          • App Messages
          • Identity Synchronization
          • SDK Methods
          • SDK Delegates
        • SDK: React Native
        • SDK: Flutter
        • Advanced
          • Self-Managed Integration
        • iOS SDK Changelog
      • Android
        • Firebase App Setup
        • SDK: Kotlin / Java
          • Deep Linking
          • Activity Tracking
          • App Messages
          • Identity Synchronization
          • SDK Methods
          • SDK Callbacks
          • Live Activities
        • SDK: React Native
        • SDK: Flutter
        • Advanced
          • Self-Managed Integration
        • Android SDK Changelog
      • React Native
        • Android: Firebase App Setup
        • iOS: P8 Key or P12 Cert Setup
        • SDK: React Native
          • Deep Linking
          • Activity Tracking
          • Subscriber Matching
          • Live Activities
          • App Messages
          • SDK Methods
      • Flutter
        • Android: Firebase App Setup
        • iOS: P8 Key or P12 Cert Setup
        • SDK: Flutter
          • Deep Linking
          • Activity Tracking
          • Subscriber Matching
          • Live Activities
          • App Messages
          • SDK Methods
  • API
    • API Access Management
    • API Reference
  • Platform
    • Dashboard
    • Notifications
      • A/B Testing
      • Custom Buttons
      • Notification Previews
      • Inline Segmentation
      • Notification Templates
      • Macros
      • Native App Push Notifications
    • App Messages
    • Segments
      • Custom Geo Segmentation
    • Campaigns
    • Insights
    • User Management
    • Organizations
      • Multi-Factor Authentication
      • Single Sign On
        • Google Workspace
        • Microsoft Azure AD
        • Okta Workforce
      • Multi-Domain Notifications
      • Multi-Domain Segments
      • API Access
    • Multi-Channel Notifications
  • Info Center
    • Launch Guide & Best Practices
      • Landing Domain Whitelist
    • Web / Browser Push
      • Common Questions
      • Browser Support
      • Retrieve Push User ID
      • Not Getting Prompted
      • Not Receiving Notifications
      • How to Unsubscribe
    • Native App Push
      • Retrieve Push User ID
    • Workflow Planning
Powered by GitBook
On this page
  • 1) Check Browser Settings
  • 2) Check Machine Settings
  • 3) Confirm Settings Are Not Silenced/Muted
  • 4) Send Push User ID to Account Manager
  1. Info Center
  2. Web / Browser Push

Not Receiving Notifications

When users have opted-in to web push notifications on a website, but are not receiving notifications, there could be a few different things causing this. Follow these four steps to help.

PreviousNot Getting PromptedNextHow to Unsubscribe

Last updated 1 year ago

1) Check Browser Settings

It's common that the reason you are unable to receive Notifications is because your browser settings have changed and you're no longer opted in. Depending on the browser you're using, go into the settings and ensure that your Notifications are set to 'Allow'.

2) Check Machine Settings

Mac Users:

  • On your Mac device, go to System Preferences > Notifications

  • On the Notifications Tab, scroll down the list until you see the web browser you're opted in on.

  • On that browser, ensure that the 'Allow Notifications' toggle is enabled and the Banners style is selected. *Note: If you use Google Chrome, sometimes there are two Google Chrome's listed, like shown below. Make sure both have 'Allow Notifications' enabled.

(Your Notifications Settings page will look like one of the images below. It will depend on what version of macOS you're on.)

PC Users:

  • On a PC device, open the Start/Windows menu and search for Notifications.

  • On that Notifications page, ensure that Google Chrome, or whichever browser you're using, is marked as active.

3) Confirm Settings Are Not Silenced/Muted

If you're on a Mac, ensure that the 'Do Not Disturb' isn't turned on under the Focus settings.

If you're on a PC, ensure that 'Alarms Only' isn't enabled under the Focus Assist settings.

4) Send Push User ID to Account Manager

Keep in mind that these steps may vary depending on the version of your device. Please reach out to your Account Manager if you need further assistance or have any questions regarding these steps.

If none of the above steps fix the issue, your final step will be to pull your Push User ID and email it to your Account Manager. To do this, please .

follow the steps found on this page
Google Chrome example to show that Notifications is set to 'Allow'
Focus on Mac
Focus Assist on PC