Not Receiving Notifications

When users have opted-in to web push notifications on a website, but are not receiving notifications, there could be a few different things causing this. Follow these four steps to help.

1) Check Browser Settings

It's common that the reason you are unable to receive Notifications is because your browser settings have changed and you're no longer opted in. Depending on the browser you're using, go into the settings and ensure that your Notifications are set to 'Allow'.

Google Chrome example to show that Notifications is set to 'Allow'

2) Check Machine Settings

Mac Users:

• On your Mac device, go to System Preferences > Notifications

• On the Notifications Tab, scroll down the list until you see the web browser you're opted in on.

• On that browser, ensure that the 'Allow Notifications' toggle is enabled and the Banners style is selected. *Note: If you use Google Chrome, sometimes there are two Google Chrome's listed, like shown below. Make sure both have 'Allow Notifications' enabled.

(Your Notifications Settings page will look like one of the images below. It will depend on what version of macOS you're on.)

PC Users:

• On a PC device, open the Start/Windows menu and search for Notifications.

• On that Notifications page, ensure that Google Chrome, or whichever browser you're using, is marked as active.

3) Confirm Settings Are Not Silenced/Muted

If you're on a Mac, ensure that the 'Do Not Disturb' isn't turned on under the Focus settings.

Focus on Mac

If you're on a PC, ensure that 'Alarms Only' isn't enabled under the Focus Assist settings.

Focus Assist on PC

4) Send Push User ID to Account Manager

If none of the above steps fix the issue, your final step will be to pull your Push User ID and email it to your Account Manager. To do this, please follow the steps found on this page.

Keep in mind that these steps may vary depending on the version of your device. Please reach out to your Account Manager if you need further assistance or have any questions regarding these steps.