# Retrieve Push User ID

If a member of your team or a subscriber are having consistent difficultly seeing the opt-in flow, getting Notifications, or other cases related to subscriber experience, please follow the below instructions for retrieving the applicable Push User ID (PUID). This information can be sent to your Account Manager for additional assistance: 

* Using the device on which you subscribed or wish to subscribe - go to the homepage of the site on which you are having issues, [<mark style="color:blue;">alloceannews.com</mark> ](https://documentation.pushly.com/faq/web-browser-push/www.alloceannews.com)for example<br>
* Add *?push\_debug=1* to the end of the  URL and press Enter. The resulting URL in this example would be:
  * [<mark style="color:blue;">https://www.alloceannews.com/?push\_debug=1</mark>](https://www.alloceannews.com/?pushly_debug73485=1)
  * Replace “alloceannews.com” with the domain on which you are trying to solve an issue, resulting in <https://www>.*yourdomain.com*/?push\_debug=1<br>
* Scroll until you see the blue “Push SDK” tab (usually on the left side of the screen, towards the bottom of the page)<br>
* Click on the tab and Copy the details and send the information to your account manager[<br>](https://www.alloceannews.com/?pushly_debug73485=1)

  <figure><img src="/files/tIakFCVVpM68G4RLx6tW" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/bBoD0pkkFavBQjbGPjnt" alt=""><figcaption></figcaption></figure>


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://documentation.pushly.com/faq/web-browser-push/retrieve-push-user-id.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.