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Product Updates
Stay update-to-date on all our most recent features that have been added in the platform

Release Notes May 2022

Insights

  • Keyword Performance Data: We've added a new level to the Insights page that allows our partners to view keyword performance across notifications and long time ranges. These reports can be Saved and Scheduled for email delivery, the same as all of the other reports.
    • When using this report, it is likely you'll want to set the "Date Grouping" to None so that performance is not aggregated to a single day. It also may be useful to use other date groupings, like Month , to see keyword performance trends over time

Release Notes April 2022

Segments

  • Segment Summary View: This update to the Segment details view and Segment reporting will now show Segment sizes for days even when a send didn't occur. This can also be used in the Insights to schedule email reports that include segment performance & sizes over time.
Segments Summary page
On the Insights, you can filter by Segment and schedule email reports with the Segment performance and & Segment sizes

Notifications

  • Abandoned Cart: We released cart abandonment support for online ticketing. This includes support for dynamic selection of abandoned item language, allowing our partners to provide their item feeds in multiple languages and we will automatically choose the correct language to use in the notification based on the subscriber's browser language.

Release Notes March 2022

Notifications

  • Pre-Scheduled RSS Feed Notifications: Notifications sent via RSS feeds can now be scheduled for a future time rather than sending immediately. For example, schedule the notification to deliver 60 minutes in the future so that it can be reviewed by the client before it sends.
  • Duplicate Notification Checks: This check works automatically when enabled, during notification creation by checking the last 7 days of notifications sent by a domain and matching with the most recent one, which has the same Audience and Landing URL.
  • Notifications Search Tool: On the Notifications page, the search bar says "Search by ID or Notification Content", which means you now have the ability to search for Notifications based on their Title, Body, AB Test Name, Notification ID, and Landing URL.

Insights

  • Additional Filtering: You can now filter Notifications based on the AB Test name and Landing Page URL.

Release Notes December 2021

Campaigns

  • Edit Active Campaign Steps - This change now allows Campaigns to be updated any time prior to completion. Users have the ability to delete a Notification, edit a Delay, or change the Notification copy while the Campaign is still running.
    If steps are deleted, users will need to determine the subscriber behavior regarding removed steps. A prompt will appear when saving the edited campaign asking if subscribers should be removed from the campaign, or moved to the next available step in the campaign flow.

Release Notes November 2021

Campaigns

  • Campaign Run Dates - This update adds the ability to distinguish between a Campaign that runs for each Subscriber Time Zone (STZ) or a Campaign that runs for a fixed/specific time zone. In addition, our partners will now have visibility and control over the exact times when Triggered Campaigns start and end.
  • We’ve also updated the verbiage and added helpful tool tips throughout the Campaigns UI to better clarify and give visibility into run dates. With these copy changes we will now display when a campaign is manually completed along with the exact time.

Insights

  • Segment Level Reporting - From the Delivery Report on the Insights page, Segment Level data is now available. This allows you to view Segment Impressions, Clicks, Clicks per Send, CTR, and so much more. This data can be viewed by day, week, month or overall.

Release Notes October 2021

Campaigns

  • Campaign View - The new Campaigns feature adds two new views. These views compliment and expand upon the current Summary tab, which shows performance overtime. The new “Workflow” and “Notifications” tabs will allow more specific analysis of campaign performance.
    *Workflow tab is a new read-only version of the Campaign Visual Builder, allowing for interaction without editing use of the builder.
    *Notifications tab will display Notifications that have metrics within the campaign. A secondary feature of this view allows users to select up to 3 Notifications to “compare” to showing a side-by-side view of the notifications details, keywords, and stats for quick and easy analysis.
Workflow tab
Notifications tab

Release Notes September 2021

Segments

  • Segment View - When you select the 'View' action on a Segment from the Segment list page, you'll now see Segment details view is broken into two tabs. The “Summary” tab contains a wholistic view of the Segments performance complete with a historical view of the Segment's size. The “Configuration” tab displays a read-only view of the segment build.
Segment View
  • Segment Comparison - This new Segment Comparison view is available as a tab alongside the existing Segment list page. The comparison view allows users to select up to five Segments in a single domain to compare performance over the last 30 days, as well as, view the Segment size overlaps between the selected segments. This data (details and size overlaps) can be exported individually via CSV or as a combined excel file.
Segment Comparison

Insights

  • Automated Saved Insights Reports - When you save reports in Insights, you have the ability to schedule automated reports for delivery via email. Once a custom saved report has been created, you'll find a 'Schedule' option from the Actions drop down on the Saved Reports tab on the Insights page. When creating the scheduled report, the form allows users to configure schedules and can be delivered to any number of email destinations. The scheduled report can be updated at any time, so as delivery needs change, the automation can adjust accordingly. Schedules will be allowed to deliver on an hourly schedule, and the delivered email will contain both a link to the platform Insights view with the report loaded and a CSV attachment enclosed.
Creating the Saved Report Schedule
The email will contain the report link and a CSV

Release Notes August 2021

Notifications

  • Multi-Domain Notification Segmenting - When using the Multi-Domain Sending tool at the organization level, we've made updates that now allow users to build Segments across multiple domains at once using the same Segmentation builder they are already familiar with. When creating a Multi-Domain Notification, users will now be able to select Segments, in addition to the desired domains.
  • At the organization level, select the Segments tab to create a Multi-Domain Segment. Please note that in order to send to a Segment at the organization level, users must create the Segment in the organization level.
    • Once a Segment has been created at the organization level, users can then send to that same Segment at the domain level, if desired.
  • When building out the Multi-Domain Notification, select the domains that will be sent to and then select the Segment(s).
Please reach out to your Account Manager if you have any questions or need access to this tool.

Release Notes July 2021

Notifications

  • We have updated our Image upload tool to allow for more customization with images. This new tool will allow users to not only upload and crop images during Notification creation, but also add filters, text and general annotations, rotation, fine tune controls, etc. You also have the ability to add “stickers” or watermarks with each domain’s default icon being available as the first option in the editor.

Release Notes June 2021

Notifications

  • The Notification Content Suggestions feature enables a new action element on the Create Notification form to the right of the Landing URL. Upon clicking the new action, only enabled after a landing url has been added, users will be provided with automatically suggested Notification content such as Title, Body, Image, and Keywords from the provided Landing URL to help streamline the creation of new Notifications using content directly from the desired landing page. If you're interested in having this feature turned on, please reach out to your Account Manager.
In the Landing URL field, click the green icon to the right to open the Content Suggestions

Insights

  • Updated the Insights view to include two tabs, one for Reporting and one for Saved Reports management. The new Saved Reports view allows users to managed saved reports with actions: View, Share, Download, and Archive.
Saved Reports management
  • A new filter has been added to allow filtering reports by Segments. This filter works similar to the current Keywords filter, allowing multiple Segments to be selected for filtering.
Filtering reports by Segments

Release Notes May 2021

General

  • Added automatic refreshing to the notification list. Now notification delivery status and stats will update seamlessly behind the scenes removing the need to refresh the page to get the latest information.

Insights

  • Added a None date grouping option so you can view all your Notification statistics without having it broken out by a date. Note- this also requires that the "Scheduled Time" column is not selected
  • Added a new metric Notifications Sent when you are at the "Domain" level - this represents the total number of individual notifications sent. (To exclude Campaign Notification send, Filter by "Source is not Campaign".

Notifications

  • On the A/B Test summary view, not only will it show the CTR, but also the total number of Clicks for all variants.

Release Notes April 2021

General

  • The domain settings in the platform have been separated into different sections in hopes of streamlining the user experience. The domain settings associated with each of these are also now separated into their respective tabs.

Campaigns

  • Within the Campaigns UI, you now have the ability to update a campaign’s audience at any point during the lifecycle of a campaign before it is completed. Previously, the audience was only editable during creation.
  • The Evaluation Frequency, previously only on Triggered campaigns, can now also be set for Scheduled campaigns. As with audience edits, the Evaluation Frequency settings can be updated while the campaign is running.

Notifications

  • A/B Test summary view now shows the percentage of audience for each variant.

Release Notes March 2021

General

  • Auto UI Refresh - The platform will now self check if it is the current version and trigger a refresh, on next navigation, when out of date conditions are met.

Notifications

  • Emojis - We have updated the underlying emoji library used to remove lag and improve general responsiveness.
  • Notification Icon Removal Bug - A bug was fixed that caused the icon to be reset to the domain default after it was removed.
  • Multi-Domain Notification Sending- Platform users now have the ability to go to a central place to send the same Notification across multiple domains. Previously, the user would have to go into each domain and create the Notification separately. If you're interested in this feature, please reach out to your Account Manager to walk you through this process.