# Journeys

To access Journeys, click **Journeys** in the side panel. The Journeys list displays all journeys in a paginated, modern table view with sticky filters, targeted segment information, and inline performance metrics.

![](https://810756845-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lry9Z27iWOZyQEGAgY7%2Fuploads%2FGkWu4HReQp3Br7mr2r9B%2FScreenshot%202026-04-02%20at%2012.52.15%E2%80%AFPM.png?alt=media\&token=c9aa85bd-f9b5-4be4-922a-84d5306cb434)

#### Journey Types

There are two journey types from which you can choose:

* **Triggered** — Enrolls subscribers automatically when a specific event occurs (e.g., abandoned cart, viewed item). Ideal for e-commerce publishers and welcome flows.
* **Scheduled** — Enrolls subscribers on a recurring schedule and sends notifications at your chosen cadence. Useful for weekly roundups, recurring content series, or periodic engagement flows.

#### Creating a Journey

To create a new journey, click the **Create Journey** button from the Journeys list page.

**Step 1: Configure Entry Settings**

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Enter the following information:

* **Name** — A descriptive name for the journey.
* **Start Date** — The date the journey begins enrolling subscribers.
* **End Date** (optional) — The date the journey stops enrolling new subscribers.
* **Trigger** — For triggered journeys, select the event that enrolls subscribers (e.g., cart abandonment). Configure the delay period before enrollment begins.
* **Schedule** — For scheduled journeys, configure the frequency at which the journey runs:
  * **Schedule Type** — Daily, Weekly, or Monthly.
  * **Day/Time** — The specific day(s) and time the journey enrolls subscribers. Time can be set in the subscriber's timezone.
  * **Next 7 Occurrences** — A preview of upcoming enrollment dates is displayed on the right side.
* **Subscriber Entry Cap** — Limits how often a subscriber can be enrolled in this journey.

**Step 2: Configure Audience**

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Choose which subscribers are eligible for enrollment:

* **All Subscribers** — All subscribers are eligible when the trigger fires or schedule runs.
* **Specific Segments** — Only subscribers matching one or more segments are eligible.
* **Exclude Segments** — Remove specific segments from the eligible audience.

**Step 3: Configure Quiet Hours (Optional)**

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Enable **Quiet Hours** to restrict notifications from being delivered during a specified time window (e.g., 10:00 PM to 6:00 AM). Notifications scheduled during quiet hours will be held and delivered once the window ends.

**Step 4: Build the Journey Flow**

After configuring the entry settings, click **Save & Continue** to open the **Journey Builder**. The builder provides a visual canvas where you add steps to define the subscriber's journey. See the Journey Builder page for full details on building flows with notifications, delays, and split tests.

#### Unsaved Changes Protection

The journey builder detects unsaved changes and provides two safeguards:

* **Navigation Warning** — If you try to navigate away, close the tab, or reload the page while there are unsaved changes, a browser confirmation dialog appears.
* **Dynamic Save Button** — The **Save** button label updates to **Save Changes** as soon as any modification is detected.
* **Reminder Toast** — A toast notification displays after updating a step, reminding you that there are unsaved changes in the journey.

#### Triggered Journeys

<figure><img src="https://810756845-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-Lry9Z27iWOZyQEGAgY7%2Fuploads%2F3iBYpANcN0auitkghBBv%2FScreenshot%202026-04-02%20at%2012.59.22%E2%80%AFPM.png?alt=media&#x26;token=c578e2b8-0eba-4377-942e-ef55db10128c" alt=""><figcaption></figcaption></figure>

Triggered journeys enroll subscribers automatically when a specific event occurs. Common trigger types include:

* **Cart Abandonment** — Enrolls subscribers when they abandon a shopping cart. Requires the completion of E-Commerce Support for dynamic product copy. Configure the abandonment delay to determine how long to wait before considering the cart abandoned.
* **Welcome** — Enrolls subscribers at the time of notification subscription.
* **Catalog Item Triggers** — Enrolls subscribers based on interactions with catalog items (viewed items, trending items, etc.).

> ℹ️ The subscriber entry cap field limits how often subscribers are eligible for re-enrollment. For abandon cart journeys, limiting entry is not advisable as it will restrict sales opportunities.

#### Scheduled Journeys

Scheduled journeys run on a recurring cadence and enroll all eligible subscribers at each occurrence. Configure the schedule type (Daily, Weekly, Monthly), the specific day(s) and time, and the subscriber entry frequency.

For example, a weekly "Friday Event Guide" journey could be configured to run every Friday at 4:00 PM in the subscriber's timezone, enrolling all subscribers in the "Lifestyle Clickers" segment.

#### Journey Statuses

Journeys can be in the following states:

* **Draft** — The journey is being configured and has not been activated.
* **Active** — The journey is live and enrolling subscribers.
* **Paused** — The journey has been temporarily stopped. Subscribers already in the flow will continue through their remaining steps, but no new subscribers will be enrolled.
* **Completed** — The journey has reached its end date or been manually completed.

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